Description |
Liberty Mutual Agency Markets, a business unit of Liberty Mutual Group, consists of property/casualty and specialty insurance carriers that distribute their products and services primarily through independent agents and brokers. The companies of Liberty Mutual Agency Markets provide a broad array of core property and casualty products, including a comprehensive set of personal and commercial coverage, which are available in most states.
As of December 31, 2007, Liberty Mutual Group had $94.7 billion in consolidated assets, $82.3 billion in consolidated liabilities and $25.9 billion in annual consolidated revenue. Liberty Mutual ranks 94th on the Fortune 500 list of largest U.S. corporations based on 2007 revenue, and is the sixth-largest property and casualty insurer in the U.S. based on 2006 direct written premium. Liberty Mutual Group today employs over 41,000 people in more than 900 offices throughout the world.
Advance your career at Liberty Mutual - A Fortune 100 Company!
As a Supervisor in our Claims Customer Service intake center you will supervise a team to provide support for customer accounts and incoming claims. You will prioritize and manage workload to ensure assignments address the objectives of the company, department, and customers.
Responsibilities:
* Responsible for day-to-day supervision and performance management of a team. Manage workflow and account distribution. Monitor and prioritize team workload.
* Use the objective setting and performance evaluation processes to ensure employees understand the expectations, receive regular feedback, and are appropriately rewarded. Deal decisively with performance and/or conduct issues using the performance management process.
* Partner with other departments to ensure system solutions meet customer needs.
* Resolve escalated customer problems/issues on an ongoing basis. Troubleshoot the most complex product functionality and data problems.
* Support customer accounts, including consultation on integration opportunities.
* Responsible for analyzing the most complex customer reporting requirements and developing business requirements.
* Keep abreast of competitive development and service capabilities to ensure department maintains a position of leadership in the industry
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Requirements |
Qualifications:
* Bachleor's Degree or equivalent
* Fluent in Spanish is REQUIRED
* Demonstrated ability to organize, lead and get work done through others; in depth knowledge of knowledge of RMIS services/products, PCs and related software; effective customer service, communication, organizational and problem solving skills
* 5+ years of related experience.
* Prior supervisory experience preferred.
* Sound knowledge of Property/Casualty/Group Insurance and Risk Management principles preferred.
Benefits
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
* 401K and Company paid pension plan
* Medical coverage
* Dental coverage
* Paid time-off
* Pay-for-Performance
* Discounts on automobile and homeowner's insurance
* Discount fitness memberships
* Flexible spending accounts
* Tuition reimbursement
* Vision care coverage
* Work/Life resources
* Credit Union membership
* Employee and Dependent life insurance
* Disability insurance
* Long-term care insurance
Overview:
We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way
We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.
We believe our employees take pride in knowing that they help people live safer more secure lives everyday.
Responsibility. What's your policy?
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